To locate your policy, you must enter the information as it is on your policy.
Select Type:  Use your "Policy Number" or "Account Number" that you wish to use to locate your policy.
Policy Number:  If you select Policy Number, you must enter the full policy number as it is on your policy plus a zero between the prefix and the 6 digit number.  Example:  ABC0123456. 
If you select Policy number and it has a Prefix of "HP", you must enter the full policy number as shown on your policy.
  Example:  HP8123456
Account Number: If you select Account Number, you must enter your full  10-digit Account Number including the leading zeros..  Example: 0000123456.
Last Name:  Enter the last name as it appears on the policy (not the bill).
Zip Code:  Enter the zip code as it appears on the policy (not the bill).
If you have any issues, please contact our customer service group: 
M-F 8:00 am - 4:30 pm  call 1-877-367-6572